These Terms and Conditions set out the rules that govern your use of the Bluefox platform and the relationship between you and us. Please read them carefully. By registering, depositing or playing you accept these terms and any related promotions, policies and procedures we publish. We operate the site and provide account, gaming, payments and support services in accordance with the terms below.
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person. Do not share your password or transfer access to another person. We may suspend, restrict or close accounts where we suspect fraud, abuse, multiple accounts, chargebacks, collusion or other prohibited activity. You must comply with any verification requests we make; until verification is completed some services may be restricted.
To register you must be at least 18 years old and resident in a permitted jurisdiction. Accounts held by persons subject to self-exclusion arrangements, including schemes referenced on our site, are not permitted to play. We may refuse registration or services where a person does not meet eligibility checks or where local law restricts access.
You must not use the platform for unlawful purposes or to attempt to manipulate games, servers or systems. The use of VPNs, proxy services, bots, automated play or other tools intended to conceal identity or activity may result in account restriction and forfeiture of funds. Follow any published stake, play or bonus limits while using the site.
All bonuses and promotions are subject to their specific terms and to these general rules. Promotions may require an eligible deposit, registration or opt-in. Wagering requirements, game contribution rates and maximum conversion limits may apply. Some payment methods may be excluded from promotional eligibility. We reserve the right to withhold, cancel or reclaim bonuses in cases of suspected abuse or breach of terms.
Payments must be made from methods in your name. Withdrawals will normally be returned to the original deposit method where possible and are subject to verification checks. We may apply processing fees as set out in our payments policy; applicable fees and limits will be published in the cashier. Payouts are processed after necessary checks and may take a short period to clear. We may require additional documents before releasing funds.
If you have a complaint please contact our support team at [email protected] with full details. We will investigate and aim to resolve matters promptly. If a complaint is not resolved to your satisfaction we will explain available escalation options, which may include referral to an independent adjudicator where applicable under local rules.
We may update these terms from time to time. We will publish revised terms on the site and, where appropriate, notify registered players. Continued use of your account after changes have been posted constitutes acceptance of the updated terms. If you do not accept a change you should stop using your account and follow the account closure process.
