Our support team is on hand to help with account-related issues, verification queries, technical concerns or general feedback. Contact us for help with deposits, withdrawals, responsible gambling tools and site access. For quick answers use live chat or email; for matters that need a personal reply phone support is available during published hours. We aim to respond promptly and will guide you through verification, payments or any site questions.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email (24/7, immediate reply via chat) |
| General enquiries | [email protected] - general enquiries, reply within 24 hours |
| Affiliate enquiries | [email protected] - partnership team, replies Mon-Fri, 09:00-18:00 |
| Phone | +44 20 7946 0823 - customer line, authentication help available Mon-Fri, 09:00-18:00 |
| Working hours | Live chat 24/7; email replies Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account-related issues or any case requiring supporting documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and copies of relevant documents speeds up handling and helps avoid delays. We aim to respond within 48 hours.
Our support team aims to respond to most enquiries within one business day. Simple requests such as account help or payment checks are usually handled quickly, while more complex issues, for example identity verification or responsible-gambling investigations, can take longer to resolve depending on their nature. We’ll keep you updated throughout the process.
We’d love to hear from you, so please send your feedback, suggestions or ideas to help improve the site. Every submission is read carefully by our team and used to shape service updates, fix issues and enhance the user experience. Your input helps us prioritise improvements and keep the site simple, fair and enjoyable for everyone.
