Responsible Gambling

At Blue Fox we take responsible gambling seriously. We want play to be safe, fun and under your control, so we provide clear tools and guidance to help you manage your activity. This page explains the principles we follow, the controls available on your account and where to go for further help if you or someone close to you needs it.

Our player protection principles

We operate with a simple set of principles: protect minors, promote controlled play, and act quickly if someone shows signs of harm. We expect customers to gamble only if they are 18 or over and to use the available tools to keep play within affordable limits. We monitor for unusual account activity and will intervene if we have concerns.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits on your account to control how much you add. Limits can be lowered immediately from your account settings; requests to increase limits are subject to a short waiting period to prevent impulsive changes.

Loss limits and wager controls

Loss limits help cap how much you can lose over a chosen period. Wager controls limit stake sizes per session or per bet. These settings are designed to help you keep outcomes affordable and to avoid chasing losses.

Time limits and session breaks

Session limits and reality checks remind you how long you have been playing. You can choose time-outs from short breaks to longer pauses. If you need a break, use the account tools to apply an account pause for a day, a week or longer.

Self-exclusion

If you need to stop gambling for an extended period, self-exclusion is available. Self-exclusion options cover several months up to longer-term exclusions. While your account is excluded you will not be able to access it. If you decide to lift an exclusion after the agreed period you will be asked to reapply through our support process.

Recognising signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing money to gamble, playing for long uninterrupted periods, neglecting work or family, or hiding gambling activity. If you notice these signs in yourself or someone close to you, take action early.

Tips for staying in control

Set and stick to deposit and time limits, only gamble with money you can afford to lose, use reality checks, avoid gambling when tired or stressed and consider self-exclusion if you cannot control your play. Talk openly with someone you trust about any concerns.

Professional help and support organisations

If you need further support, organisations such as GamCare, GambleAware and Gamblers Anonymous UK offer confidential advice and treatment options in the United Kingdom. You can also use national self-exclusion schemes such as GamStop. If you want us to help, contact our support team via the in-site live chat in your BlueFox account and we will respond with next steps and signposting.