General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the Blue Fox website and services. They explain the relationship between us and our users, and describe the rights and obligations that apply when you register, deposit, play or request withdrawals. We expect all users to read and accept these terms before using the platform; by creating an account you agree to comply with them.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. Only one personal account is permitted per user. You must keep your login details secure and not share them with others. If you suspect unauthorised access you should notify us immediately and change your password. We may suspend or close accounts where we suspect fraud, account sharing, chargebacks, or other prohibited activity.
Eligibility requirements
To use our services you must meet the minimum age required in your jurisdiction and have the legal capacity to enter into these terms. We will not accept registrations from persons who are excluded from gambling by local rules or self-exclusion schemes. We may refuse or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Users must use the site for lawful personal gaming only. Prohibited conduct includes collusion, use of multiple accounts, attempts to manipulate outcomes, misuse of promotions, and use of automated tools or bots. Materially abusive, threatening or harassing behaviour towards staff or other users is not allowed. We reserve the right to investigate suspicious activity and take appropriate action, including withholding funds pending review.
General bonus and promotion rules
Promotions are subject to separate terms which form part of these Terms and Conditions. Bonuses and free spins must be claimed and used in accordance with the promotion rules. We may apply wagering requirements, game-weighting rules, maximum conversion limits and contribution caps. Deposits made with excluded payment methods may not qualify for certain offers. Any attempt to abuse or circumvent promotional rules may result in forfeiture of bonus funds and closure of the account.
Deposits and withdrawals
Verification and checks
Before processing withdrawals or enabling real-money play we may require identity, age and address verification. Documents may include government ID and proof of address. We may delay withdrawals while verification or security checks are completed. Funds are returned by the same method where possible and in accordance with our payment rules.
Limits and holds
We may set deposit, loss, wager and withdrawal limits on accounts, either at your request or as part of our risk and compliance controls. We may also place temporary holds on funds pending investigation. If you have a balance below a minimum withdrawal threshold, contact support to arrange withdrawal options.
Dispute resolution
If you have a dispute about your account or transactions, contact our support team in the first instance. We aim to resolve complaints promptly and fairly. If you remain dissatisfied you may be entitled to escalate the matter to an independent dispute resolution body where applicable; details will be provided on request.
Updates to terms and conditions
We may update these terms from time to time to reflect changes in law, business practice or services. Any material changes will be communicated to active account holders. Continued use of the BlueFox site after changes are published constitutes acceptance of the revised terms. We recommend that you review these terms periodically.